Have you heard? We’ve recently rolled out Premier Plus, an extension of Premier Services. If you’re familiar with the ExtremeWorks Maintenance program, then you probably know that it’s hard to find direct support in the industry that compares. However, we recognize that there are customers who require a highly available customer advocate, which is what Premier was originally designed to do.
Premier Plus is an enhancement to ExtremeWorks for customers who need a managed service for proactive monitoring which includes a full-time, 24/7 NOC and the ability to receive network alarms in real time for even quicker resolutions to problems.
The greatest benefit to Premier Plus is customer advocacy. A Premier delivery manager handles any needs that arise from your network.
Your delivery manager will set up your service plan so that you know who to contact, when, what GTAC will be available to do for you, and more. Regular meetings will take place so that you’re fully aware of what’s going on from an issue perspective, including case review, planned projects, upgrades or the need to schedule upcoming activities.
Resident engineering is also an available option. This will provide an SME for your network every day of the week, and in most cases, they’ll work hand in hand with GTAC. You can go about your day-to-day routine as usual while engineers carry out any necessary network activities. This option allows you to take advantage of a full support team, including your resident engineer, system engineer, sales engineer, and delivery manager. If a service impacting event occurs, your delivery manager will execute on the necessary remediation actions on your behalf. In addition, root cause analysis is performed to determine the initial issue and how to prevent it in the future.
In essence, Premier Plus completes the Premier support plan, providing an advocate for you and your network from start to finish.
Managed services! We’ll set up remote access that will give allow the NOC to do 24/7 monitoring. If you have a port or line card go down, we’ll know right away and have a secure way to access the network and advise on the problem.
It’s a more proactive approach, and the managed service component comes with a service account manager who works with your premier delivery manager, ensuring that your communications and services are never siloed and facilitating communications with a single point of contact.
Your network should deliver high impact value continuously, which is why we evolved the Premier Plus option to include managed services. It’s always a good idea to take a more proactive approach to your network and ensure an advocate is in place.
Extreme Premier Plus customers have been overwhelmingly pleased with the service. Remember—when you experience a serious network condition, the advantages of having Premier on your side is unmatched.
Interested in learning more about Premier Plus? Visit our Premier Services solution page or reach out to an Extreme Networks Premier Services expert today, or call us at 1-888-257-3000.
